Answers various questions (not only the FAQ), maintains the context of the conversation, and has a complex scenario.
The advanced bot retains the context of the conversation, which allows it to provide more accurate and relevant answers.
An advanced bot can perform additional functions such as booking, registration and other actions useful to the client.
Our bots are able to perform complex user interaction scenarios, which increases their usefulness and functionality.
Bots easily adapt to the specific needs of the business, ensuring high efficiency of interaction with customers.
The cost of developing an advanced chatbot varies significantly and is calculated individually for each project. The price is formed under the influence of several key factors :
The complexity of artificial intelligence: The availability and "advanced" features of machine learning and natural language processing (NLP) is the main cost factor. Training a model on a large amount of data requires significant resources.
The number and complexity of integrations: Each connection to an external system (CRM, ERP, database, delivery service API) increases the complexity and price of the project.
Dialog logic and gamification: The development of nonlinear, branched communication scenarios and the introduction of complex game mechanics (quests, quizzes) require more time for design and implementation.
Number of platforms: Creating a bot that will work simultaneously on Telegram, VK and on your website will cost more than developing for one platform.
The need for customization under the brand: Creating a unique interface, for example, in the Telegram Mini App format, for deeper integration and unique design.
An advanced chatbot acts as a central link capable of automating and linking various business processes.
Key integration and automation capabilities include :
Payment acceptance: The bot can generate invoices and accept payments for goods or services directly inside the messenger, integrating with popular payment systems such as Yukassa, CloudPayments or Tinkoff.
Working with CRM systems: Automatic creation of deals and leads in CRM (for example, Bitrix24), updating order statuses and adding comments during the dialogue with the client.
Synchronization with databases: The bot can check the availability of goods in stock, current prices and delivery dates, providing the user with accurate information in real time.
Deep gamification: The introduction of complex mechanics such as multi-level quests, a rating and points system, which significantly increases audience engagement and loyalty.
Working with receipts and documents: For example, a bot can automatically recognize and check photos of receipts for participation in promotions, which eliminates the need for manual processing.
Thus, the bot becomes not just a "talking head", but a full-fledged employee who works 24/7, reducing the load on live operators and speeding up business processes.
Developing chatbots for business requires understanding the fundamental differences between a simple and an advanced solution. A simple bot, as a rule, works according to a rigid, predefined scenario (for example, through menu buttons) and is suitable for answering frequently asked questions (FAQ) or collecting basic applications.
An advanced chatbot is a complex system based on artificial intelligence (AI) and machine learning technologies. Its key differences are:
Natural Language Understanding (NLP/NLU): Such a bot is able to understand the meaning and context of a message, rather than just looking for a keyword match. It can recognize the user's intentions, even if the question is worded in different words.
Learning and adaptation: AI chatbots for businesses learn over time based on conversations with users, improving the accuracy of their responses.
Complex logic and integration: They can perform multitasking scenarios, for example, select goods according to complex criteria, integrate with CRM and ERP systems to check balances or order status, and even accept payments.
Gamification and Personalization: Advanced bots can incorporate game mechanics (quizzes, quests, scoring) to increase engagement and offer personalized recommendations based on user interaction history.
The choice depends on your goals. If you need to automate routine operations, a simple bot may be enough. If the goal is deep sales automation, sophisticated technical support, or creating a unique customer experience, then ordering the development of an advanced chatbot would be a strategically sound decision.
The development of turnkey chatbots is a multi-step process that requires the coordinated work of a team of specialists: a project manager, a linguistic analyst, a designer and a programmer.
The process usually includes the following steps :
Deep analysis and design: This is the most important stage. Experts study your business processes, goals, and target audience. The architecture of the dialogues is designed, integrations with other systems (for example, with CRM or a database of goods) are determined, and a detailed technical specification (TOR) is drawn up.
Dialog logic development and AI model training: Linguists and analysts are working on creating a bot knowledge base: they determine user intentions, prescribe entities (for example, "color", "size"), and prepare examples of phrases for NLP engine training. This is the basis for a bot to begin to understand natural language.
Programming and integration: Developers translate the designed logic into code using specialized frameworks (for example, Rasa or Microsoft Bot Framework) and connecting the necessary APIs. At this stage, the bot will "learn" how to work with payment systems or receive data from 1C.
Testing and training: The finished bot is tested multiple times in different scenarios. It is important to check not only the technical functionality, but also how well the AI understands the requests. Focus groups are often used for this purpose.
Launch and support: After launch, the bot requires constant monitoring and additional training on real dialogues. Professional chatbot development companies provide technical support and bot development services.
